What is Remote Service & is it safe?
  Remote Service is a web-based tool that allows a representative of Rapid PC Solution to view and interact with your computer's desktop over the Internet.
  It is a virtual house call; it's as if a representative was in your office or home, working on your computer with you sitting next to them.
  The connection between you and the Technician is Class 3 256-bit SSL encryption.
  Everything is done over the internet so no technician will come to your home or business.
  You can watch all actions taken by the technician if you choose to remain present during the service.

Who is in control of the session?
  The technician might be controlling your computer but you are the one in control.
  Your permission is needed anytime a file is sent or removed from your computer.
  The session must be initiated by you.
  Reconnection will not be possible if the session terminations is initiated by you.
  At any time the session can be terminated by you.

Is Remote Service right for you?
  Is it easy for you to unplug all those wires and lug your computer to the repair shop?
  Can you afford to leave your computer for days even weeks at a service center?
  Would you like to have you computer problems eradicated immediately?
  How many countless hours have you spent try to configure Outlook or set a margin in Word?
  Do you think having a computer guru available in moments notice would be ideal?